Senior Visual Merchandising Manager
Full description
THE OPPORTUNITY
Are you a visionary Visual Merchandising leader with a passion for creating exceptional retail experiences that captivate customers and bring brands to life? Do you thrive on translating creative campaigns into inspiring physical environments, leading high-performing teams and shaping the future of customer experience across multiple retail formats? If so, we’ve got the perfect opportunity for you!
We're looking for a Senior Visual Merchandising Manager to join our ambitious Sales and Creative team. This is an exciting opportunity for an experienced visual merchandising professional to lead the development and execution of our visual merchandising strategy across Katie Loxton and Joma Jewellery, ensuring every store, showroom, pop-up and customer-facing environment delivers a consistent, premium and inspiring brand experience.
You will make an impact by transforming seasonal campaigns, product launches and brand stories into engaging retail experiences that drive customer connection and commercial performance. Working closely with our Senior B2B Marketing and Projects Manager, Head of Creative and cross-functional teams, you'll play a pivotal role in shaping how our brands come to life across every physical touchpoint.
You will be based at our Head Office in Banbury with regular travel to stores, showrooms and project locations as required. We offer the freedom to work from home two days a week on average, although this may flex up or down depending on business needs.
BEHIND THE BRANDS
We're a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating beautiful products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity, and we're always looking for talented people who share our ambition and drive.
HOW YOU'LL CONTRIBUTE
Defining and delivering the overarching visual merchandising strategy across stores, showrooms, pop-up locations and temporary retail environments
Bringing our seasonal campaigns, product launches and brand stories to life through inspiring and commercially effective visual merchandising concepts
Leading the development of immersive customer experiences that strengthen brand connection and create memorable retail journeys
Creating and implementing visual merchandising frameworks, standards and toolkits that ensure consistency across all retail environments
Partnering closely with Creative, Graphic Design and Marketing teams to translate campaign assets into impactful physical experiences
Leading the conceptualisation and execution of seasonal visual merchandising campaigns from initial briefing through to implementation and review
Developing innovative retail storytelling strategies, customer journeys and product presentation concepts that elevate the customer experience
Driving the evolution of our store environments, ensuring they continue to reflect customer expectations, brand ambitions and commercial priorities
Leading the strategy and execution of all window displays, flagship visual concepts and key customer-facing retail experiences
Collaborating with the Head of Creative to develop seasonal window schemes, installations and bespoke visual displays that deliver maximum impact
Overseeing visual presentation, styling, product placement, zoning and spatial planning across stores and showrooms
Establishing best-practice principles for customer flow, visual hierarchy and retail navigation
Conducting regular reviews and audits to ensure exceptional visual merchandising standards are maintained across all locations
Acting as the visual merchandising lead on new store openings, refurbishments, relocations, pop-up shops and experiential activations
Supporting the development of future retail concepts and innovative customer experience formats
Building strong partnerships across Creative, Marketing, Retail, Buying, Operations and Commercial teams to ensure a joined-up customer experience
Influencing senior stakeholders and representing the Visual Merchandising function across major business projects and strategic initiatives
Leading, inspiring and developing a high-performing visual merchandising team, including the coaching and development of people managers
Creating a culture of creativity, innovation, accountability and continuous improvement
Establishing clear objectives, development plans and performance expectations across the team
Managing the annual visual merchandising budget, ensuring resources are allocated effectively across campaigns, projects and retail environments
Building and maintaining strong relationships with suppliers, agencies, fabricators and contractors to deliver exceptional creative outcomes
Using customer insights, retail performance data and commercial trends to continuously evolve and improve the customer experience
THE TALENT YOU'LL BRING
Significant experience in a senior Visual Merchandising leadership role within a premium retail, lifestyle or consumer brand environment
A proven track record of developing and delivering visual merchandising strategies across multiple retail formats including stores, showrooms, flagship locations and temporary retail environments
Demonstrable experience translating creative campaigns and brand concepts into fully realised physical customer experiences
Strong experience leading seasonal visual merchandising campaigns from concept development through to execution
Expertise in window display design, retail storytelling, spatial planning and customer journey development
Experience managing large-scale retail projects including store openings, refurbishments, relocations and pop-up concepts
Proven success leading, coaching and developing high-performing teams, including the management of people managers
Strong understanding of retail design principles, store layouts, customer flow and fixture development
Knowledge of production processes, fabrication techniques, installation requirements and retail display solutions
Excellent project management skills with the ability to lead multiple complex projects simultaneously
Strong commercial awareness with the ability to balance creativity, customer experience and business objectives
Exceptional creative vision combined with strategic thinking and problem-solving capabilities
Outstanding stakeholder management skills with the confidence to influence and build credibility at senior leadership level
Excellent communication, presentation and storytelling skills
Strong proficiency in Adobe Creative Suite
Highly organised with exceptional planning, prioritisation and attention to detail
Resilient, adaptable and comfortable working within a fast-paced and evolving environment
A passion for creating exceptional customer experiences and bringing brands to life through innovative visual merchandising
Desirable
Experience working within an international or multi-market retail business
Experience supporting flagship store developments or retail concept evolution projects
Knowledge of retail design software, spatial planning tools or visualisation platforms
Full UK driving licence with the ability to drive a manual vehicle
PERFECTLY PACKAGED
A competitive salary DOE
25 days holiday rising to 27 with length of service, plus bank holidays
A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
Opportunities to shape and influence the future of our retail experience across two growing global brands
Ongoing learning and development opportunities to support your career progression
The chance to lead exciting retail projects, innovative customer experiences and high-profile brand activations
An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.