People Operations Manager

Full description

Vertex Associates are proud to be partnering with a prestigious education institute in hiring a People Operations Manager on a permanent basis. This is a hybrid position consisting of 3 days a week in their London office.




Duties and responsibilities:

Lead the operational delivery of the People function, ensuring a high-quality, efficient and customer-focused serviceOversee People Services, ensuring queries, casework and employee requests are managed effectively and within agreed service levelsDevelop and maintain service standards, KPIs and operational reporting to drive continuous improvementReview, streamline and improve HR processes across the employee lifecycleAct as the lead administrator and subject matter expert for the HRIS, ensuring systems are optimised and fit for purposeManage system upgrades, enhancements, testing and implementation of new functionalityEnsure data integrity, security and compliance across all People systemsLead workforce data management, reporting and analyticsProduce dashboards, management information and workforce insights to support strategic decision-makingMonitor key people metrics, including recruitment, retention, absence, diversity and turnoverLead external reporting requirements and benchmarking activitiesAct as the primary HR contact for payroll operations, working closely with Finance and external payroll providersEnsure payroll changes are processed accurately and efficientlyMaintain payroll controls, reconciliations and compliance with relevant legislationSupport and resolve complex payroll and employee relations queriesEnsure compliance with employment law, GDPR and internal policiesSupport internal and external audits relating to HR systems, payroll and workforce dataDeputise for the Head of People, providing leadership and operational oversight when requiredSupport the development and implementation of People policies and proceduresBuild strong relationships with internal stakeholders and external partnersPromote diversity, equity and inclusion through fair and consistent people practices


Requirements:

CIPD qualified or equivalent HR experienceSignificant experience leading People Operations, HR Shared Services or HR Operations functionsStrong HR systems experience, including system implementation, administration and optimisationProven experience managing payroll processes and outsourced payroll providersStrong understanding of employment legislation and HR compliance requirementsDemonstrable experience driving process improvements and operational efficienciesPrevious team management experience within a customer-focused environmentStrong stakeholder management and communication skillsAnalytical mindset with the ability to interpret data and provide actionable insightsExperience using iTrent or a similar HRIS is highly desirableExperience within the education, charity, arts or not-for-profit sectors would be advantageous


Vertex Associates Limited acts as an employment business for temporary positions and an employment agency for permanent positions. Vertex Associates is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: vertexassociates.co.uk/privacy-policy/