Inbound Customer Service Advisor - BT
Full description
Job title: Inbound Customer Service Advisor
Location: Burscough, Ormskirk
Salary: From £25,900 + Bonus Scheme
Hours: Monday to Friday, 9:00am – 5:30pm
Looking for a role where no two days are the same?
At BT Local Business Liverpool, Chester & North Wales, we're looking for a confident and customer-focused individual to join our team as an Inbound Customer Service Advisor.
This is a great opportunity for someone who enjoys speaking to people, solving problems and making a real difference to the customer experience. Full training will be provided through the BT Training Academy, so no previous telecoms experience is needed — just the right attitude.
What You'll Be Doing
Handling inbound calls from existing business customers
Taking ownership of customer queries and seeing them through to resolution
Updating customer records and CRM systems accurately
Liaising with internal teams to ensure customers get the best possible outcome
Supporting customers through changes to their services or accounts
Contributing to a positive, professional customer experience every time
What We Offer
Starting salary from £25,900 plus bonus scheme
Full training and ongoing support through the BT Training Academy
Modern, refurbished offices based in Burscough
Friendly and supportive team environment with over 40 colleagues
Company-funded social events and incentives
Pension contributions and healthcare cash plan
Cycle-to-work scheme
Option to purchase additional annual leave
Free parking nearby
About Us
BT Local Business Liverpool, Chester & North Wales is one of the longest-standing BT partners in the UK, supporting businesses across the region for over 20 years. As an independently owned business within the BT Local Business network, we combine the backing of a nationally recognised brand with the culture and support of a close-knit local team.
We're proud to have won multiple awards for customer service and business performance — and with continued growth across the business, there's never been a better time to join us.
What We're Looking For
Previous customer service or call handling experience preferred
A confident, friendly telephone manner
Strong listening and communication skills
Comfortable working in a fast-paced environment
Positive attitude and willingness to learn
Job Type: Full-time, Permanent
Benefits
Company events
Company pension
Cycle to work scheme
Health & wellbeing programme
Experience:
Customer service or inbound call handling: 1 year (preferred)
Pay: From £25,900.00 per year
Benefits
Company events
Cycle to work scheme
Free parking
Health & wellbeing programme
Work Location: In person