Field Service & Aftercare Engineer - North & South

Full description

Join a Growing Automation Business

Advance Conveyor Group designs, manufactures and installs bespoke conveyor and warehouse automation systems throughout the UK.

As our aftercare division continues to grow, we're looking for an experienced Field Service & Aftercare Engineer to become a key part of our customer support team. We are currently looking to appoint a North of England based engineer and a Southern Engineer, ideally based within 1 hour of Oxfordshire.

This isn't just another service engineer role.

You'll become the face of Advance on customer sites, helping keep systems running, building lasting customer relationships and identifying opportunities for upgrades, servicing, spare parts and future projects.

If you enjoy fault finding, solving problems and working directly with customers, we'd love to hear from you.

The Role

Working across customer sites throughout the UK, you'll carry out planned maintenance, breakdown support and system inspections while delivering an outstanding customer experience.

Your responsibilities will include:

Planned preventative maintenance (PPM)Breakdown response and fault diagnosisMechanical and electrical repairsProducing clear service reports and recommendationsBuilding strong relationships with customersIdentifying improvement opportunities and future workSupporting quotations for remedial works and spare partsUpdating our CRM following every customer visitWorking safely and professionally at all timesThe role is approximately 70% travelling to customer sites and 30% workshop, administration and reporting.

Regular overnight stays will be required.

About You

You'll ideally have:

✔ Strong mechanical and electrical engineering experience

✔ Previous field service or maintenance experience

✔ 18th Edition qualification

✔ ECS Card

✔ Full UK Driving Licence

✔ Excellent fault-finding skills

✔ Good communication and customer service skills

✔ Confidence working independently

✔ Strong organisational and reporting skills

Desirable

PLC / Controls experienceConveyor or automation experienceMaterials handling experienceExperience working to Service Level Agreements (SLAs)What We Offer

Competitive salary (dependent on experience)Company vehicleLaptop / TabletCompany phonePerformance related bonusCompany pensionOn-site parkingOngoing training and developmentOpportunity to help shape and grow our expanding aftercare divisionWhy Join Advance?

We're investing heavily in our service and aftercare offering and are looking for someone who wants to grow with the business.

This is an opportunity to become one of the key faces of Advance, working with some of the UK's leading manufacturers while helping develop long-term customer relationships and driving the future of our aftercare department.

Application Note

When applying, please include the words "Advance Service" at the beginning of your application message so we know you've read the full advert.

Pay: From £40,000.00 per year

Benefits:

Company carCompany pensionOn-site parkingSick payExperience:

conveyor : 2 years (required)Licence/Certification:

Driving Licence (required)Willingness to travel:

75% (required)Work Location: On the road