Duty Manager

Full description

About Us:





The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.





Role:


As a Duty Manager, you will be responsible for:



Ensure the smooth day-to-day operation of the hotel while maintaining exceptional service standards across all departments
Act as the main point of contact for guests during your shift, resolving complaints and ensuring guest satisfaction
Support and coordinate operational departments, including Front Office, Housekeeping, Food & Beverage and Maintenance, to ensure seamless hotel operations
Carry out regular hotel walkarounds to ensure high standards of presentation, cleanliness and safety are maintained
Handle guest enquiries, feedback and escalated issues professionally and efficiently
Monitor occupancy, arrivals, departures and VIP guests to ensure operational readiness throughout each shift
Support Reception during busy periods, including check-in/check-out where required
Complete shift reports, handovers and communicate effectively with department managers
Respond confidently to emergencies and incidents, following company procedures at all times
Support departmental managers in achieving operational and guest satisfaction targets




The Person:


The ideal candidate will have:



Previous experience as a Duty Manager, Assistant Front Office Manager or Front Office Supervisor within a hotel environment
Excellent leadership and communication skills
A hands-on approach with the ability to remain calm under pressure
Strong problem-solving and decision-making skills
Experience using Opera Cloud or a similar PMS
Knowledge of hotel operations and health & safety procedures
Flexibility to work shifts, including evenings and weekends




What We Offer:



TRONC electronic tips – Our staff keep 100% of tips earned in venues
Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
30% off food and cinema tickets in all of our venues across Scotland
Hotel and Apartment discounts
Access to Scotsman Perks Benefits Portal
Staff meals on duty
Flexible working opportunities
Career development through our Scotsman Steps training programme
Head Office Development Days
Refer a Friend Scheme




The Process:


Ready to take the next step in your hospitality career? Apply now and one of our friendly recruitment team will be in touch