Customer Service Administrator at Hewett Recruitment

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Customer Service AdministratorDroitwich Spa £13.80 per hour Temporary to Permanent Opportunity Monday to Friday | 8:00am to 4:00pm or 9:00am to 5:00pmAre you an experienced Customer Service Administrator looking for a long-term opportunity with a friendly and supportive team?We are recruiting on behalf of a well-established company in Droitwich Spa for a Customer Service Administrator to join their busy office. This is an excellent opportunity for someone who enjoys speaking with customers, coordinating workloads and providing outstanding service, with the potential to secure a permanent position.This role would suit candidates with experience as a Customer Service Advisor, Service Coordinator, Scheduler, Customer Support Administrator, Helpdesk Administrator, Call Handler or Office Administrator.What You'll Be DoingAs a key member of the customer service team, you will be responsible for ensuring customers receive a professional and efficient service from initial contact through to job completion.Your duties will include:Handling incoming and outgoing customer calls in a professional and friendly mannerProviding customers with updates on the progress of their jobsScheduling and coordinating work with field-based engineersCommunicating important job information accurately and efficientlyFollowing up with customers after work has been completed to ensure satisfactionResolving customer queries and complaints in a timely and professional mannerUpdating internal systems and maintaining accurate recordsSupporting the wider team with general administration dutiesWhat We're Looking ForTo be successful in this role, you will have:Previous customer service or administration experienceA confident and professional telephone mannerExcellent communication and interpersonal skillsStrong organisation and time management abilitiesGood IT skills and experience updating computer systemsThe ability to prioritise workload and work independentlyA proactive approach to problem-solvingExperience coordinating engineers, appointments or service visits would be advantageous but is not essentialWhat's On Offer?£13.80 per hourMonday to Friday working hoursFlexible start times of 8:00am or 9:00amNo weekend workingTemporary to permanent opportunityFriendly and supportive working environmentImmediate start availableIf you are passionate about delivering excellent customer service and are looking for a stable role with long-term prospects, we would love to hear from you.Apply today to be considered for this Customer Service Administrator opportunity in Droitwich Spa.