Customer Care Administrator
Full description
Customer Care Specialist & Administration Coordinator
Salary - From £26,000 (dependent on experience)
About the Role
We are looking for a reliable and resilient individual to join our team in a fast-paced, high-volume customer service and administration role.
This is a structured, process-driven position involving a significant amount of telephone communication, coordination, and administrative work.
It suits someone who:
enjoys routine and organisation
works well under pressure
is comfortable managing multiple tasks and interruptions throughout the day
Key Responsibilities
Manage a high volume of inbound and outbound customer calls daily
Handle customer queries, including time-sensitive or occasionally challenging situations
Accurately process data and maintain detailed system records
Coordinate appointments, schedules, and internal workflows
Liaise with internal teams to ensure smooth day-to-day operations
Follow structured processes consistently and efficiently
What This Role Is (Important)
Fast-paced and sometimes reactive
Phone-heavy with regular interruptions
Requires attention to detail and consistency
Involves working to clear processes and priorities
What This Role Is NOT
Not a creative or project-based role
Not highly autonomous in the early stages
Not suited to someone who dislikes routine or structured work
Skills & Experience Required
Previous experience in customer service, administration, or operations (2+ years preferred)
Confident, clear, and professional phone manner
Strong organisational and time-management skills
Ability to stay calm and focused under pressure
Competent with Microsoft Office and general systems
Able to follow processes accurately and consistently
Ideal Candidate Profile
We are looking for someone who:
Is reliable, steady, and consistent in their work
Handles pressure professionally
Takes ownership of tasks and follows them through
Is comfortable dealing with repetitive but important tasks
Works well within a structured team environment
